Shipping & Returns

Shipping within Australia 

 We ship all orders via Australia Post. Shipping for orders under $100 is calculated by weight. Orders over $100 received free shipping.

 Alternative delivery/ pick up can be arranged for Nowra and surrounding areas only please contact info@naturaldogpack.com for enquiries.  

 Tracking is standard on all orders. To track your parcel visit https://auspost.com.au/mypost/track/#/search and copy the tracking number you received upon shipment of your parcel, into the search bar. 

 We cannot accept responsibility for parcels once they have been shipped by us.  Any discrepancies with delivery times or lost packages should be taken up with Australia Post and we will assist in any way possible with these enquiries.

Authority to Leave/Signature Required 

Australia Post’s default is to attempt to find a safe place to leave your parcel, otherwise they will leave an Australia Post calling card for you to arrange pick-up or redelivery.

Signature on delivery is available on request for $3.00 per parcel. This means Australia Post will not leave your parcel if no-one is at home to sign for the package. Please contact us at info@naturaldogpack.com  if you wish to have ‘Signature required” added to your order.

 

Returns/refunds

Products that arrive faulty or incorrectly shipped will be issued promptly with a replacement and shipped free of charge.

Please email us at info@naturaldogpack.com  immediately on receipt of your products if there is a problem with your order. We may ask you to provide details or photographs of the product.

We do not provide a refund if you simply change your mind. Exchanging products can be arranged though at your own expense including the cost of shipping. Please email us in the first instance to discuss.

Incorrectly ordered items can be replaced at the buyer’s expense. Please contact us prior to sending any returns.